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我們正在尋找對客戶服務有濃厚興趣,并致力于在蓬勃發(fā)展的集裝箱運輸行業(yè)長期發(fā)展的人才。 候選人一經錄用，將： - 在年輕、充滿活力的環(huán)境和氛圍中工作； - 在客戶服務部門內部將會有輪崗機會。 - 根據(jù)部門的實際情況，您將需要完成各類客戶服務相關的任務，例如（但不限于）： 1）出口訂艙 核實訂艙資料,在規(guī)定時間內完成訂艙； 發(fā)送相關通知給客戶 協(xié)調各部門及時處理訂艙上的相關問題 2）出口單證 接受和檢驗客戶托單，生成海運提單及發(fā)票； 發(fā)送提單樣本給客戶確認 保證及時完成提單樣本 及時處理異常提單 3）進口操作 檢查系統(tǒng)單證是否完成；系統(tǒng)開票；發(fā)到貨通知給客戶； 發(fā)海關進口EDI艙單和進口清單給指定船代； 核實特殊貨物（危險品/大件貨/超標箱/廢品等），如碼頭有特殊操作，通知客戶聯(lián)系碼頭核實具體的操作流程； 跟蹤抵港后未換單貨物。 4）與相關內部部門（如銷售、操作和全球辦事處）和外部供應商（如船代）進行溝通，根據(jù)客戶要求完成發(fā)貨 應聘要求： 大專及以上學歷； 物流、國際貿易、采購、供應鏈管理或相關專業(yè)2024在校學生, 有海運行業(yè)工作經驗者優(yōu)先； 良好的英語讀寫能力，英語四級或同等水平證書優(yōu)先； 熟悉辦公軟件； 良好的溝通能力，能獨立工作以及具備良好的團隊合作精神； 積極的工作態(tài)度和良好的客戶服務意識 Customer Service Coordinator We are searching for motivated candidates with a keen interest in Customer Service and are looking to build a career in this evergreen container shipping industry. Key Responsibilities: - The selected candidate will be working in young, vibrant and dynamic environment - There will be internal opportunities for job rotation within the Customer Service department - Depending on the nature of the sub-function, you may be required to perform various customer service tasks such as (but not limited to): 1) Booking - Evaluate shipping requests, complete and update booking timely and accurately - Distribute booking confirmations to customers - Vessel balancing activities - Etc 2) Documentation Export - Receive and verify shipping instructions, create and complete Bills of lading and Invoices timely and accurately. - Transmit required shipping documents (eg. Bills of Ladings, Invoices etc) to customers and Customs for filing - Clear documentation exceptions and disputes timely - Follow up daily on outstanding revenues - Etc 3) Documentation Import - Check the shipments completeness; create invoices/arrival notices for customers. - Submit EDI manifest data to relevant ship agent - Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc.). - Monitor long-stay containers and handling abandon cargoes - Etc - Communicate with relevant internal departments (eg. Sales, Operations and world-wide offices) and external vendors (e.g vessel agents) to assure specific customers’ shipments and needs are handled appropriately. Qualification: - Diploma or bachelor degree. - major in logistics, international trade, purchasing and supply chain management or related is preferred but not necessary. - Experience in the Maritime Industry is preferred but not necessary. - Good command of English (read