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Position Summary: 挖掘潛在機(jī)會(huì)，促進(jìn)配件和服務(wù)業(yè)務(wù)增長。 Identify potential sales opportunities, promote spare parts and service business growth. Duties and Responsibilities: 1. 利用公司提供的客戶資源通過電話、郵件與客戶溝通，進(jìn)行電話呼出，清洗客戶數(shù)據(jù)，了解客戶需求，市場(chǎng)需求和競(jìng)爭(zhēng)對(duì)手信息。 Through customer resources provided by the company to communicate with customers by telephone or email, make phone calls, clear the customer basic data, understand customer needs, market needs and competitor information. 2. 記錄并跟進(jìn)收到的銷售線索，與外部銷售配合，促進(jìn)銷售訂單。 Record and follow up sales leads received, cooperate with external sales to facilitate sales orders. 3. 為客戶提供配件報(bào)價(jià)和服務(wù)保養(yǎng)方案，拓展新客戶或維護(hù)現(xiàn)有客戶，完成銷售業(yè)績目標(biāo)。 Provide spare parts quotation or service maintenance solutions to customers, develop new customers, or maintain existing customers, and achieve sales target. 4. 定期聯(lián)系客戶，挖掘銷售機(jī)會(huì)。 Regular communication with customers, identify potential sales opportunities. 5. 負(fù)責(zé)客戶滿意度調(diào)查和NPS，并提供改進(jìn)建議。 Responsible for customer satisfaction survey and NPS every year and provide improvement suggestions. 6. 對(duì)公司的電話營銷和服務(wù)方案提出改進(jìn)意見，提高客戶滿意度。 Provide improvement suggestions for the company's tele-marketing plan and service plan to improve customer satisfaction. 7. 協(xié)助銷售經(jīng)理整理日常拜訪報(bào)告及內(nèi)部溝通。 Assisted sales manager in compiling daily visit reports and internal communication. 8. 上級(jí)安排的其他工作。 Other related work assigned by line manager. Knowledge, Skills and Abilities: 1. 良好的交流能力，較強(qiáng)的客戶服務(wù)及需求意識(shí)。 Good communication ability and strong customer service and demand awareness. 2. 具有較強(qiáng)的責(zé)任心，誠實(shí)守信。富有工作激情和團(tuán)隊(duì)協(xié)作精神。 Strong sense of responsibility, integrity and trustworthy, full of work passion and team spirit. 3. 抗壓能力較強(qiáng)。 Strong ability to work under pressure. Qualifications, Training, and Experience: 1. 本科及以上學(xué)歷，機(jī)械類專業(yè)優(yōu)先。 Bachelor degree or above, major in mechanical or relevant is preferred. 2. 有電話銷售或相關(guān)工作經(jīng)驗(yàn)者優(yōu)先。 Telemarketing or related work experience is preferred. 3. 熟練使用 MS Office辦公軟件，熟練使用Excel。 Good knowledge of MS Office software, proficient in Excel.