Customer Service Product Owner
面議
南京
應(yīng)屆畢業(yè)生
本科
南京
應(yīng)屆畢業(yè)生
本科
- 全勤獎(jiǎng)
- 節(jié)日福利
- 不加班
- 周末雙休
最近更新
3143人關(guān)注
職位描述
該職位還未進(jìn)行加V認(rèn)證，請(qǐng)仔細(xì)了解后再進(jìn)行投遞！
Your responsibilities
You will be working in an exciting, international environment and contributing personally with your experience as digital project lead to the success of Global Digital Services. Open minded agile development teams, challenging tasks and projects related to BSH’s consumer business and its digital solution landscape are waiting for you:
Your responsibility
· BSH RGC Digital Product Manger to serve whole Customer Service organization, include Contact Center, Fields Service, Business Administration, Logistic, Technician Training and Business Development.
· Participate in implement AI based Omni-channel solution (with Alibaba etc.) for contact center and E-commerce counselling via TMALL, JD etc.
· Participate in implement service order planning and dispatching system to enable auto-dispatching for all technician across the nation, including work zone visualization, skill sets customization and route planning.
· Participate in implement core service order management system to bridge contact center, filed service and back office employee across the nation, including warehouse and inventory management, service pre-preparation, cost analysis and charging, campaign management, on-door picture recognition and quality check by deep learning.
· Close collaboration and loose coupling integration with other corporate digital solutions like CRM, CDP, WeChat Mini Program, E-Commerce, ERP/SAP.
Your profile
· Degree in Computer Science, Information Technology, Business Informatics or similar
· 3 years’ IT experience in 2C business, no limitation in product or R
You will be working in an exciting, international environment and contributing personally with your experience as digital project lead to the success of Global Digital Services. Open minded agile development teams, challenging tasks and projects related to BSH’s consumer business and its digital solution landscape are waiting for you:
Your responsibility
· BSH RGC Digital Product Manger to serve whole Customer Service organization, include Contact Center, Fields Service, Business Administration, Logistic, Technician Training and Business Development.
· Participate in implement AI based Omni-channel solution (with Alibaba etc.) for contact center and E-commerce counselling via TMALL, JD etc.
· Participate in implement service order planning and dispatching system to enable auto-dispatching for all technician across the nation, including work zone visualization, skill sets customization and route planning.
· Participate in implement core service order management system to bridge contact center, filed service and back office employee across the nation, including warehouse and inventory management, service pre-preparation, cost analysis and charging, campaign management, on-door picture recognition and quality check by deep learning.
· Close collaboration and loose coupling integration with other corporate digital solutions like CRM, CDP, WeChat Mini Program, E-Commerce, ERP/SAP.
Your profile
· Degree in Computer Science, Information Technology, Business Informatics or similar
· 3 years’ IT experience in 2C business, no limitation in product or R
注：聯(lián)系我時(shí)，請(qǐng)說(shuō)是在江蘇人才網(wǎng)上看到的。
工作地點(diǎn)
地址：南京鼓樓區(qū)鼓樓創(chuàng)新廣場(chǎng)
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求職提示：用人單位發(fā)布虛假招聘信息，或以任何名義向求職者收取財(cái)物（如體檢費(fèi)、置裝費(fèi)、押金、服裝費(fèi)、培訓(xùn)費(fèi)、身份證、畢業(yè)證等），均涉嫌違法，請(qǐng)求職者務(wù)必提高警惕。
職位發(fā)布者
HR
博西家用電器(中國(guó))有限公司
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家電業(yè)
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1000人以上
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公司性質(zhì)未知
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南京市中山路129號(hào)中南國(guó)際大廈21層
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