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What you will do:
You will take responsibility for pre-sales support by existed experienced knowledge on water cooled chiller and HVAC system. The major area is Johnson Controls RoA/RoW chiller sales.
We hope you to perform a full range of field commercial and technical support functions including assignments requiring special qualifications/attainments.
How you will do it:
1、Field Technical/Application Support
● Provide support for field sales organization on application/technical/manufacturing per product of custom and standard performance/features, guide field sales on technical clarifications and solutions to the customer, to increase JCI benefits and satisfy customer at the same time.
● Provide optimized chiller design to assigned products by understanding product value proposition and completion information. Evaluate/justify chiller performance to meet application requirements.
● Assess the special requests and work out modification solution basing on competition/applications characteristics.
● Summarize and analyses FAQs to get inputs of product performance improvement.
2、Special Quotation Handling
● Validate the SQ specifications for chillers and provide cost estimation as well as chiller performance data if not covered by field selection tools.
● SQ basic material maintenance including key components cost review and update, factory manufacturing capability, etc.
● Summarize and update SQs database to get insights of product performance improvement.
● Work with engineering to develop cost effective resolutions to unique product applications.
● Sharing application SQ information around Asia sales such as installation list, job story, etc., support sales in effective and efficient working styles
3、Expert solutions
● Support sales on technical clarifications to the customer.
● Provide optimized chiller design to assigned products by understanding product strategy and completion information.
● Sharing application information around Asia sales such as installation list, job story, etc.
4、Product Support
● Communicate regularly with regional PPM team, product Eng. Team and FTY operation departments, understand latest updates of order execution capability, share market trend for research purpose.
● Create files to post valuable solution to field sales, extend BOD opportunities, such as application literatures, sale training material, etc.
● Job site visits, gather chiller real operation situations, competition analysis as required.
5、Product Application Development
● Study on codes/standards for new application case, work with product engineering to extend product offering capability.
● Conduct feasibility studies and systems analysis as necessary.
6、KA Project Management: When assigned, coordinate JCI internal functions as project management responsibilities, ensure alignment of pre-sales support and PO executions.
What we look for:
Required
● BS degree in Engineering (ABET accredited) or related science
● Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required
● Ability to envision and introduce creative tools for fast and effective interaction with the field combining high technical complexity and commercial interests in a seamless and user-friendly manner would be a significant plus
● More than 5 years on HVAC related experience in application engineering, product engineering or marketing is required.
● CET 4 as basis, CET 6 as preference. Good at communications with English.
Preferred
● Understanding of business principles for the business unit
● Fluent in both spoken and written English capability