Technical Customer Assurance Manager
15000-20000元
北京
應(yīng)屆畢業(yè)生
本科
北京
應(yīng)屆畢業(yè)生
本科
- 全勤獎(jiǎng)
- 節(jié)日福利
- 不加班
- 周末雙休
職位描述
該職位還未進(jìn)行加V認(rèn)證,請(qǐng)仔細(xì)了解后再進(jìn)行投遞!
This role is responsible for ensuring exceptional customer satisfaction and trust by overseeing the resolution of customer issues, managing technical and product quality-related issues, and driving continuous improvement initiatives. This role acts as a key liaison between global customers and internal teams, ensuring that products and services meet or exceed expectations.
Responsibilities:
? Lead and manage customer assurance programs to uphold service excellence.
? Handle customer complaints and escalations with professionalism and urgency.
? Collaborate with internal teams to resolve post-sales support issues and enhance customer satisfaction.
? Collaborate with the customer’s IT team and HP’s next-level technical experts to swiftly resolve major technical issues.
? Conduct root cause analysis and drive corrective/preventive actions.
? Proactively identify areas for improvement and implement preventive actions.
? Provide regular performance reports and insights to the customer and senior leadership.
? Provide technical reports summarising escalation status, key findings, risks, and recommendations to the customer.
? Provide technical support and guidance on PC hardware, operating systems, and network configuration to the customer.
? Identify and support service growth opportunities.
Education
工作地點(diǎn)
地址:北京朝陽(yáng)區(qū)北京-朝陽(yáng)區(qū)利星行中心
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詳細(xì)位置,可以參考上方地址信息
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職位發(fā)布者
hpkj..HR
中國(guó)惠普有限公司
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計(jì)算機(jī)硬件·網(wǎng)絡(luò)設(shè)備
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1000人以上
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中外合資(合資·合作)
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朝陽(yáng)區(qū)建國(guó)路112號(hào)中國(guó)惠普大廈
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2026-02-10 03:30:45
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