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COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Cloud Support Engineer for Business ByDesign

PURPOSE AND OBJECTIVES
SAP Support makes sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Digital Business Service helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.

Our Cloud Product Support teams collaborate closely across Brazil, India, China and Ireland. Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering to-class customer experiences. This position is highly client-focused and fast-paced, operating globally to provide 24/7/365 technical support. If you want to progress your career to the next level by working in a Global Support work environment and getting exposure to the newest technologies, then read on.

This Is What You Can Look Forward To
61 Engage with customers by utilizing real-time channels and tools
61 Liaise with development and field teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)
61 Analyze incidents, perform in-depth troubleshooting to identify and solve complex technical issues.
61 Provide timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA)
61 Document solutions to known issues and consulting questions to be posted to both internal and external knowledge bases.
61 Act as a liaison between our Product Management and Engineering teams
61 Collaborate with other employees, sharing knowledge and process‐improvement suggestions.

EXPECTATIONS AND TASKS

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
61 Degree in IT, Management, Accounting or related areas
61 Proficiency in English is a must (Oral, written and customer management)
61 An understanding of the technical differences between on-premise and cloud-based solutions
61 Open and professional communication style. Strong team player to learn and adapt quickly
61 Enjoy and derive satisfaction from direct interfacing with customers
WORK EXPERIENCE
61 Relevant work experience in an IT related consulting/support/development job for 1year at least
61 SAP related experience is preferred.

What You Get from Us
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.